Welcome back, Ahmad. You have 3 new pilgrim enquiries and 1 package awaiting IhramHub review. Your MOTAC license expires in 47 days — please renew to maintain Verified status.
12
New Leads
↑ +4 this week
5
Pending Responses
⚠ Action needed
23
Confirmed Bookings
↑ +7 this month
6
Active Packages
2 Live · 1 Under Review
1,847
Package Views
↑ +12% vs last month
87
Trust Score
↑ Good standing
RM 420
Billing Due
Due in 12 days
Lead Pipeline Overview
Live status across all enquiries
| Pilgrim | Package | Pax | Status | Action |
|---|---|---|---|---|
| Hafiz Rahman +60 11-2345 6789 |
Ramadan Umrah 2025 | 3 | 🔔 New | |
| Siti Norzahira +60 12-987 5432 |
Family Umrah Package | 5 | 💬 Contacted | |
| Dr. Zulkifli +60 19-111 2233 |
Premium Umrah Duo | 2 | ⏳ Pending Decision | |
| Ustaz Farid +60 13-456 7890 |
Group Umrah Dec 2025 | 18 | ✓ Confirmed |
Conversion Funnel
Views → Enquiries6.5%
Enquiries → Contacted84%
Contacted → Booked38%
Monthly Bookings
Nov
Dec
Jan
Feb
Mar
Apr
Top Performing Packages
This month
| Package | Status | Views | Leads | Bookings | Seats Left | Revenue Est. |
|---|---|---|---|---|---|---|
| Ramadan Umrah Premium 2025 Mar 15 – Apr 2 · 18 nights · KL → MKK |
🟢 Live | 634 | 28 | 14 | 3 left | RM 58,800 |
| Family Umrah Package May 20 – Jun 5 · 16 nights · JHB → MKK |
🟢 Live | 412 | 19 | 9 | 11 left | RM 37,800 |
| Silver Hajj Package 2025 May 28 – Jul 10 · 43 nights · PEN → MKK |
⏳ Under Review | 287 | 12 | — | 20 left | — |
Your MOTAC License expires in 47 days (15 June 2025). Please upload the renewed license to maintain your Verified Partner status.
Verification Status
All documents must be approved before listing packages
✓
Submitted
✓
Under Review
✓
Verified
MOTAC Travel License
KPK/LN/PT/2024/001284 · Exp: 15 Jun 2025
⚠ Expiring Soon
SSM Company Registration
1234567-D · Al Baraka Tours Sdn Bhd · Verified
✓ Verified
Authorized Representative IC / Passport
Ahmad bin Abdullah · NRIC: 800101-14-5XXX
✓ Verified
Bank Account Details
Maybank · 5641XXXXXXXX · Al Baraka Tours Sdn Bhd
✓ Verified
Signed Partner Agreement
Signed 12 Jan 2025
✓ Verified
Upload New Document
Click to upload or drag & drop
PDF, JPG, PNG · Max 10MB
Partner Account Tier
⭐
Gold Partner
Since Jan 2025 · 23 verified bookings
Next tier: Platinum Partner at 50 bookings
23 / 50 bookings to Platinum
Verification Fee
One-time Verification
Paid · Jan 2025
RM 500
Annual Renewal Fee
Due · Jan 2026
RM 200
✓ Account in Good Standing
Agency Profile Setup
Your public storefront on IhramHub marketplace
🏢
Upload Agency Logo
PNG/JPG · 400×400px recommended
Mutawwif / Guide Profile
👳
Ustaz Mohd Faiz bin Hamid
Senior Mutawwif · 14 years experience
★★★★★
👳
Ustaz Khalid Yusuf
Mutawwif · 7 years experience
★★★★☆
Public Profile Preview
Al Baraka Tours & Travel
Kuala Lumpur · Est. 2008 · ✓ Verified
★★★★★
Trusted MOTAC-licensed Umrah specialists since 2008. Premium guided pilgrimage experiences.
🛫 Umrah
🕋 Hajj
👨👩👧 Family
🌙 Ramadan
Profile Completeness
82% complete · Add gallery photos to reach 100%
Agency Stats
23
Total Bookings
4.8
Review Score
96%
Response Rate
2.1h
Avg. Response
Package Studio
Manage all your listed Umrah & Hajj packages
🟢 Live
Umrah · Featured
Ramadan Umrah Premium 2025
634
Views
28
Leads
14
Booked
3
Seats Left
🟢 Live
Umrah · Family
Family Umrah Package May 2025
412
Views
19
Leads
9
Booked
11
Seats Left
⏳ Under Review
Hajj · Silver
Silver Hajj Package 2025
287
Views
12
Leads
—
Booked
20
Seats Left
⏳ Pending
➕
Add New Package
Umrah or Hajj
Upload Package Wizard
Complete all steps to submit your package for IhramHub review
1
Basic Info
2
Flights
3
Hotels
4
Inclusions
5
T&C
6
Preview
🕋 Makkah Hotel
🕌 Madinah Hotel
Journey Overview — Inclusions, Exclusions & Transport
✅ Journey Inclusions — Travel
✈️ Return Flights
🚄 Haramain High Speed Train
🚗 VIP Private Transport
🚌 Airport Transfers
🚌 Intercity Coach
🏨 Accommodation
Hotel Stay — Makkah
Hotel Stay — Madinah
🕌 Religious Support
Licensed Mutawwif / Guide
Group Ziyarah Tours
Religious Classes
🍽️ Meals
Breakfast Only
Half Board
Full Board
📋 Pilgrimage Services
Visa Processing
Travel Insurance
Zamzam Water Allocation
🗺️ Included Ziyarah Visits — Makkah
Jabal Nur
Jabal Thawr
Cave Hira
Jabal Rahmah
Mina
Muzdalifah
Arafah
Hudaibiyah
Masjid Ji'ranah
🗺️ Included Ziyarah Visits — Madinah
Masjid Quba
Masjid Qiblatain
Jabal Uhud
Martyrs of Uhud
Seven Mosques
Date Farm Visit
⭐ Optional Add-ons
+ Taif City Excursion
+ Badar Historical Tour
+ Private Heritage Tour
Ziyarah Intensity
Light
Standard
Comprehensive
❌ Journey Exclusions (select what pilgrims must prepare)
Personal spending money
Extra baggage charges
Personal ihram garments
Vaccination costs
Room upgrades
Optional gratuities
Laundry services
Porter services
🏅 Package Badges (auto-generated)
🚄 Haramain Train
✅ Full Board
🗺️ Comprehensive Ziyarah
👨👩👧 Family Friendly
🔒 Deposit Protected
Badges are automatically generated based on your selections above.
Mandatory fields. All T&C sections below must be completed. IhramHub protects pilgrims — incomplete terms will result in package rejection.
Package ready for review. Preview your package card below before submitting. Once submitted, IhramHub will review within 1–2 business days.
🕋 Umrah · Premium
Ramadan Umrah Premium 2025
Al Baraka Tours & Travel · ✓ Verified Agency
RM 6,800 / pax
📅 Dates15 Mar – 2 Apr 2025 (18 nights)
✈️ FlightMalaysia Airlines · Direct
🕋 Makkah HotelHilton Makkah · 5★ · 50m to Haram
🕌 Madinah HotelMövenpick Madinah · 5★ · 30m to Nabawi
✅ IncludesVisa · Flights · Hotels · Mutawwif · Ziarah
💺 Seats40 available
✓
I acknowledge the RM 50/month package listing fee and IhramHub's marketplace commission structure.✓
I confirm all package details are accurate and comply with IhramHub Partner Standards.Leads & Booking Pipeline
Real-time pilgrim enquiry management
🔔 New Enquiry
3
Hafiz Rahman
Ramadan Umrah Premium
Puan Aminah
Family Umrah Package
Mohd Redzwan
Ramadan Umrah Premium
💬 Contacted
4
Siti Norzahira
Family Umrah Package
Encik Roslan
Family Umrah Package
⏳ Pending Decision
2
Dr. Zulkifli
Premium Umrah Duo
✅ Booking Confirmed
3
Ustaz Farid + Group
Group Umrah Dec 2025
✓ Verified Booking
Puan Salina
Ramadan Umrah Premium
⏳ Awaiting User Confirm
📎 Docs Pending
2
Hj. Nordin
Silver Hajj 2025
✈️ Ready to Depart
1
Kumpulan Taqwa
Umrah Feb 2025
🏁 Completed
8
Group Jan 2025
Economy Umrah
🏁 Completed
HR
Hafiz Rahman
Enquiry #IH-2025-04872 · Received 2 hours ago
🔔 New Enquiry
📦 Ramadan Umrah Premium
Contact
+60 11-2345 6789
hafiz.r@gmail.com
Travel
Mar 15, 2025
3 pilgrims (2A + 1C)
Departure City
Kuala Lumpur (KLIA)
Estimated Value
RM 20,400
💬 Message Thread
HR
Assalamualaikum, I'm interested in your Ramadan Umrah package for 3 persons. Can you confirm if there are still seats available? We have a child aged 8.
2 hours ago
Pilgrim Checklist
✓
Passport valid > 6 months✓
IC / MyKad copy received✓
Deposit payment received✓
Visa application submitted✓
Booking confirmation sent✓
Departure briefing scheduledBooking Reference
IhramHub Reference
IH-2025-04872
Agency Status
⏳ Pending
User Confirmation
Awaiting
Private Notes
Booking Reconciliation
4 bookings have a Secure Booking Deposit paid through IhramHub. Balance payment is pending from pilgrims.
Booking Confirmation & Reconciliation
IhramHub dual-confirmation system protects both parties and prevents bypass
How it works: Agency confirms the booking → Pilgrim receives a notification to confirm → Once both parties confirm, the booking becomes a Verified Booking and the IhramHub commission is generated. Trust Score impact applies to non-compliance.
Agency Confirmed
Al Baraka Tours has confirmed this booking on 27 Apr 2025
✓ Confirmed
→
Awaiting User Confirmation
Pilgrim Hafiz Rahman has been notified to confirm
⏳ Pending
→
Verified Booking
Commission generated once both parties confirm
Not Yet Verified
All Pending Reconciliations
| Ref No. | Pilgrim | Package | Pax | Agency Status | User Status | Action |
|---|---|---|---|---|---|---|
| IH-2025-04872 | Hafiz Rahman | Ramadan Umrah | 3 | ✓ Confirmed | ⏳ Pending | |
| IH-2025-04811 | Puan Salina | Ramadan Umrah | 4 | ✓ Confirmed | ⏳ Pending | |
| IH-2025-04560 | Ustaz Farid | Group Umrah | 18 | ✓ Confirmed | ✓ Confirmed | 🏅 Verified |
Commission Summary
Verified Bookings (this month)
5 bookings confirmed
5
Booking Success Fee (3%)
On RM 96,000 verified GMV
RM 2,880
Qualified Lead Fees
12 unlocked leads × RM 8
RM 96
Pending (unverified bookings)
2 awaiting user confirmation
RM 1,050
Total Due This Month
RM 3,026
Messaging Center
Manage all pilgrim communications
Billing & Marketplace Fees
IhramHub fee structure for April 2025
Outstanding Balance: RM 566 due by 10 May 2025. Pay now to avoid service interruption.
April 2025 Charges
Package Listing Fee
2 active packages × RM 50/month
RM 100
Qualified Lead Fees
12 leads unlocked × RM 8 per lead
RM 96
Booking Success Commission
3% on RM 12,400 GMV (verified bookings)
RM 372
Sponsored Placement
Ramadan Umrah · Homepage Spotlight
RM 250
Total Due
Due 10 May 2025
RM 818
Previous Credit Balance
From March 2025
–RM 252
Net Outstanding
RM 566
Fee Structure
One-time
Partner Verification
RM 500
Per Package/Month
Package Listing Fee
RM 50
Per Unlocked Lead
Qualified Lead Fee
RM 8
On Verified Bookings
Booking Success Commission
3% GMV
Invoice History
INV-2025-0042
March 2025
RM 648
INV-2025-0031
February 2025
RM 510
INV-2025-0019
January 2025
RM 750
INV-2025-VRFY
Verification Fee · Jan 2025
RM 500
IhramHub Promote
Self-serve ad placement — grow your bookings with sponsored visibility
2 campaigns live. Your Homepage Spotlight (Ramadan Umrah) is running until Apr 30 — views up 240%. Featured Search Boost (Premium 14N) expires in 9 days.
IMPRESSIONS
18,420
↑ +34% this week
CLICKS
1,247
6.8% CTR
LEADS GEN.
83
↑ +18 this week
BOOKINGS INFLUENCED
12
RM 98,400 in revenue
Ad Placement Products
🔍
Available
Featured Search Boost
Sponsored badge in search results. Appears above organic listings with "Sponsored" label. Best for direct bookings.
RM 100 /30 days
🏠
✓ Active
Homepage Spotlight
Premium placement on IhramHub homepage. Visible to all visitors. Highest traffic placement — ideal for brand awareness and lead generation.
RM 500 /week
🌙
2 Slots Left
Seasonal Campaign
Ramadan Specials, Year-End Umrah, School Holiday. Campaign runs across homepage + search during peak travel season.
🌙 Ramadan 2026 CampaignFilling Fast
📅 Year-End UmrahOpen
🏫 School Holiday SpecialOpen
From RM 800
🏅
New
Category Sponsorship
Be the exclusive sponsor of a category — Family Umrah, Premium Umrah, Ramadan Specials. Your agency appears at the top of that category with a sponsor badge.
👨👩👧 Family Umrah SponsorAvailable
💎 Premium Umrah SponsorTaken
🌙 Ramadan Specials SponsorAvailable
RM 1,200 /month
Active & Scheduled Campaigns
1,847
Total Package Views
↑ +12% vs last month
6.5%
View → Lead Rate
↑ Above average
38%
Lead → Booking Rate
↑ High performer
2.1h
Avg. Response Time
↑ Fast — top 15%
RM 96K
Revenue (Estimated)
↑ +22% this quarter
Monthly Package Views
Last 6 months
Nov
Dec
Jan
Feb
Mar
Apr
Lead Conversion by Package
Leads → Bookings rate
Ramadan Umrah Premium50%
Family Umrah Package47%
Silver Hajj 2025—
Monthly Bookings vs Revenue
Bookings (gold) · Revenue k-RM (blue)
Jan
Feb
Mar
Apr
Best Performing Package
🏆 Top Package
Ramadan Umrah Premium 2025
634
Views
28
Leads
14
Bookings
Key insight: Response time below 1 hour correlates with 2.4x higher booking rate. Your Ramadan package leads are converting fastest on Friday evenings.
Trust Score
Your standing on IhramHub marketplace
87
/100
🌟 Gold Standing
Score updates daily based on response rate, compliance, and booking performance.
96%
Response Rate
4.8
Review Score
0
Complaints
100%
Policy Comply
Compliance Center
Maintain your Verified Partner status
License Status
MOTAC License · Valid · Expires Jun 15, 2025
⚠ Renew Soon
Response Time Compliance
All enquiries responded within 24h target
✓ Compliant
Booking Confirmation Rate
95% of confirmed leads confirmed via portal
✓ Compliant
Package T&C Completeness
All active packages have complete T&C
✓ Compliant
Billing Compliance
RM 566 outstanding — due May 10
⚠ Pending
Complaint Record
No complaints in last 12 months
✓ Clean
Anti-Bypass Compliance
All bookings processed through IhramHub portal
✓ Compliant
Improvement Suggestions
Renew your MOTAC license before June 15 to avoid a Trust Score deduction of –15 points.
Tip: Agencies with response times under 1 hour receive a +5 Trust Score boost monthly.
Tip: Agencies with response times under 1 hour receive a +5 Trust Score boost monthly.
Trust Score Impact Matrix
Actions that affect your IhramHub Trust Score
| Action | Trust Score Impact | Description |
|---|---|---|
| Verified Booking (both parties) | +2 per booking | Booking confirmed through portal reconciliation |
| Response within 2 hours | +1 monthly | Consistent fast response rate |
| Positive pilgrim review | +3 per review | 4+ star rating from verified pilgrim |
| Late payment (>7 days) | –5 per incident | Outstanding balance beyond grace period |
| Expired license (not renewed) | –15 immediate | Packages paused until renewed |
| Bypass attempt detected | –25 + warning | Booking confirmed outside portal |
| Complaint filed by pilgrim | –10 per complaint | Unresolved complaints double penalty |
Company Information
Contact & Support
Team Members & Access Roles
Control portal access for your team
👤
Ahmad bin Abdullah
admin@albarakatours.com.my
Admin
👤
Nurul Ain Binti Khalid
sales@albarakatours.com.my
Sales Manager
👤
Khairul Anwar bin Hassan
packages@albarakatours.com.my
Package Manager
👤
Farah Diyanah binti Yusof
support@albarakatours.com.my
Customer Support
Role Permissions
Access control matrix
| Permission | Admin | Sales Manager | Package Manager | Customer Support |
|---|---|---|---|---|
| View Dashboard | ✅ | ✅ | ✅ | ✅ |
| Manage Packages | ✅ | ❌ | ✅ | ❌ |
| View & Respond to Leads | ✅ | ✅ | ❌ | ✅ |
| Confirm Bookings | ✅ | ✅ | ❌ | ❌ |
| View Billing | ✅ | ❌ | ❌ | ❌ |
| Manage Team | ✅ | ❌ | ❌ | ❌ |
| KYC Documents | ✅ | ❌ | ❌ | ❌ |
Notification Preferences
Choose how you receive alerts from IhramHub
Lead & Booking Alerts
New Pilgrim Enquiry
Email + WhatsApp notification
Booking Confirmed by Pilgrim
Email + SMS notification
Lead Response Overdue (>4h)
Internal alert + email
Compliance Alerts
License Expiry Reminder
60, 30, 14, 7 days before expiry
Trust Score Changes
Alert on significant score movements
Billing Due Reminder
14, 7, 3 days before due date
Marketing & Platform
Package Review Result
When package is approved or rejected
IhramHub Platform Updates
New features and policy changes
Promotion Performance Reports
Weekly email summary
Password & Authentication
Two-Factor Authentication
SMS OTP on every login
Active Sessions
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