How do I compare packages on IhramHub? ▾
Use the Journey Match feature — click "Add to Shortlist" on any package card, then open Journey Match to see up to 3 packages side-by-side. Compare hotel distance, meals, inclusions, trust score, and price in one view.
Are all agencies on IhramHub verified? ▾
Yes. Every agency on IhramHub undergoes a multi-step verification process including MOTAC licensing check, business registration validation, and a live compliance review. Each agency displays a Trust Score™ — a composite of their verification status, pilgrim reviews, and booking track record.
What does "Sponsored" or "Featured" mean on a package? ▾
Sponsored and Featured labels indicate the agency has paid for higher visibility placement through IhramHub Promote. These agencies are still fully verified — sponsorship does not affect trust scores or ranking algorithms. Organic results always appear alongside sponsored ones.
How does "Confirm My Journey" work? ▾
After you pay the agency directly, return to IhramHub and click "Confirm My Journey". This creates a verified record of your booking on our platform, activates your Journey Dashboard, and enables our pilgrim protection layer including document tracking, preparation checklists, and support access.
Can I book directly through IhramHub? ▾
IhramHub is a discovery and verification platform — payment goes directly to your chosen agency. This gives you the flexibility to use your agency's preferred payment method while IhramHub provides verified booking status, support, and journey management tools.
What documents do I need for Umrah? ▾
You'll typically need: a valid passport (minimum 6 months validity beyond travel dates), a Saudi Umrah visa (arranged by your agency), Meningitis ACWY vaccination certificate, and a return flight booking. Female pilgrims under 45 may require a mahram declaration. Your agency will guide you on any specific requirements.
What vaccinations are required for Umrah? ▾
The Meningitis ACWY vaccine is mandatory by the Saudi Ministry of Health. Other recommended vaccinations include flu, COVID-19 (booster), and Hepatitis A. Your agency may have a health checklist — refer to the Knowledge Centre for the full health preparation guide.
How much personal spending money should I bring? ▾
As a general guide, budget SAR 50–100 per day for meals (if not full board), shopping, and personal expenses. For souvenirs and gifts, many pilgrims set aside SAR 500–1,500. Your agency's package inclusions will determine how much you need beyond accommodation and transport.
What is typically included in a ziyarah tour? ▾
Ziyarah (historical site visits) typically includes Jabal Nur (Cave of Hira), Jabal Thawr, Masjid Quba (the first mosque), Masjid Qiblatayn, and Badr battlefield visit from Madinah. Higher-tier packages often include a licensed mutawwif who provides Islamic historical context throughout.
Is the Haramain Speed Train worth choosing? ▾
The Haramain High-Speed Railway connects Makkah and Madinah in approximately 2.5 hours and is far more comfortable than bus travel. Packages offering the train instead of coach are generally more premium-priced but significantly more comfortable, especially for elderly pilgrims or families with young children.
Are there packages suitable for elderly pilgrims? ▾
Yes — look for packages with 5-star hotels within 50–200m of Masjid Al-Haram, full board meals, wheelchair-accessible rooms, private VIP transport, and a licensed guide with small group sizes. Use the "Guided Experience" filter in Journey Match to shortlist suitable options.
Do I pay through IhramHub or directly to the agency? ▾
Payment goes directly to the agency using their preferred method (bank transfer, credit card, or installment). IhramHub does not handle money. After paying, you confirm your journey on IhramHub to activate your Verified Journey status and access full platform benefits.
What is the cancellation policy? ▾
Cancellation terms are set by each agency and are displayed on the package detail page under Terms & Conditions. IhramHub requires agencies to publish clear cancellation policies as part of our Verified Agency program. If you have a dispute, our Support Centre can mediate on your behalf.
Can I pay for Umrah in instalments? ▾
Some agencies offer instalment plans — this is indicated in the package details. Ask the agency directly via the "Ask a Question" button on the package page. Instalment availability varies by agency and departure date proximity.
Which package should I choose for my first Umrah? ▾
For first-time pilgrims, we recommend a Standard or Premium package with a licensed Mutawwif guide, hotel within 300m of Masjid Al-Haram, and full board meals. The Journey Planner Wizard on our homepage can match you to suitable packages in under a minute.
What should families with young children consider? ▾
Look for packages with family rooms, child pricing options, hotel proximity to the Haram (less walking for children), and flexible meal arrangements. Avoid very long packages for young children. The Family Journey filter in search shows packages specifically configured for families.
Why should I create a My IhramHub account? ▾
Your account unlocks the full Journey Hub: save and compare packages, confirm your journey for Verified status, track visa and document progress, access the Journey Timeline, communicate with your agency, and join the pilgrim community. It's free and takes 30 seconds to set up.
Does IhramHub charge pilgrims any fees? ▾
No. IhramHub is completely free for pilgrims. We charge agencies a platform fee for listing and tools. You pay only the package price directly to your chosen agency — no additional platform charges, no booking fees, no hidden costs.